Holiday closure: Avon Protection will be closed Dec. 22 – Jan. 4.

Frequently asked questions

FAQs

What are Avon Protection’s hours of operation and holiday closures? U.S. & Canada Customers: Monday through Friday, 8 a.m. to 5 p.m. EST
International Customers (UK, IRE, AUS): Monday through Friday, 8 a.m. to 5 p.m. GMT

2025 Holiday Break (Dec. 22 – Jan. 4) - We will reopen on Monday, January 5. Orders can be placed during our holiday break, and shipping will resume after reopening

We are closed on weekends and the following holidays in 2026:
  • April 3 – Bank Holiday
  • April 6 – Easter
  • May 4 – Bank Holiday
  • Memorial Day – May 25
  • August 31 – Bank Holiday
  • Labor Day – September 7
  • Thanksgiving Day – November 26
  • Day After Thanksgiving – November 27
  • December 20 through January 4
Where are the Avon Protection respirators manufactured? Depending on the product they are either manufactured in Cadillac, Michigan or Melksham, United Kingdom.
Do Avon Protection products meet any third party product approvals? Products are tested to meet third party standards on an individual product basis. Avon Protection does work with NIOSH and CE to certify products. To find out if the product is certified, head to the product brochure or datasheet for more details. If you're unsure where to find this information, please contact us.
Do Avon Protection products have ITAR or EAR restrictions when it comes to export control? Avon Protection products are export controlled and are subject to export control laws. Product must not be exported or transported outside of the U.S. or to any foreign person in the U.S. (as defined in 22 CFR§120.63) without approval from appropriate government authorities. See our Export Control Policy and Restriction.
Do you ship internationally? We currently ship to through our online store to select countries. Visit the drop down list in the top-right of the website to see the locations.
Can I ship your products to friends or family overseas? No, Avon Protection products are subject to export control laws.
Do you offer bulk discounts? We do offer bulk discounts on our MI-TIC Thermal Imaging Camera. 10% off orders of 3-5 and 15% off orders of 6 or more.
What is your return policy? We do not accept returns of any products where the box has been opened. Please refer to our returns policy for further information.
What is the warranty for the Avon Protection face masks/APRs? Please visit our Warranty for more information:

Avon Protection Warranty.
Can I use detergents to clean the respirator? No, do not use detergent, spirit or solvent cleaner. Immerse the face respirator in warm water containing a dilute Hibitane solution (1/2000 dilution of a 5% solution is normal), or a mild, baby-type, non-allergic soap solution. Rinse the respirator in clean water and allow to air dry.
Can I wear glasses while wearing my Avon respirator? You can only wear special prescription lens systems designed especially for the respirator. You cannot wear spectacles with side arms because you will break the protective face seal. The Vision Correction System enables prescription lenses to be mounted inside the respirator.
What is the purpose of the additional Outserts for the 50 series respirators? It enhances protection of the visor against scratches and impact from high velocity particles.
How do I dispose of my Avon Respirator? If the respirator is exposed to CBRN or chemical warfare agents, special decontamination and disposal procedures outlined by local and/or national guidelines must be followed.
How do I dispose of my Avon CBRN / Riot Control Filter? Old Uncontaminated Filters: Safe to dispose via landfill. Contaminated Filters: If the filter is exposed to CBRN or chemical warfare agents, special decontamination and disposal procedures outlined by local and/or national guidelines must be followed.
How many sizes are there for Avon Protection respirators? Avon Protection respirators are available in multiple sizes. To check sizing available for the mask you wish to purchase, visit the specific product page.
How do I make sure I have the right size of APR? Facial hair, sideburns, bangs and headwear may prevent a protective facepiece from forming and/or maintaining a tight-fitting seal on someone’s face. It is recommended the user be clean shaven and/or hair pulled back for sizing and using the respirator to ensure an appropriate seal. Also, as a rule of thumb, your eyes should be at, or just above, the center line of the eye lenses. Wearers must always conduct a negative pressure fit check prior to use to make sure the respirator will seal to the face. Wearers are advised to conduct a quantitative fit test, at least annually, to confirm the correct respirator size continues to be appropriate. To ensure you have selected the correct size you should perform a negative pressure test. For the C50 and FM54 you will need to make sure you have one side of the mask with a 40mm cap in place before starting. The negative pressure test can be performed by putting the mask on your face, breathe out, then block the inhalation valve and take a deep breath. For the FM50 with filters fitted; you will need to cover the inlet ports of both filters and breathe in. The mask should collapse to the face and while holding breath, the respirator should remain collapsed. If the respirator remains collapsed, the respirator is properly fit.
Can I drink while wearing the respirator? Yes. See answers regarding hydration in the user manual. A high flow fail safe drinking device allows connection to either a canteen or bladder type hydration system.
I have a visual impairment and need help placing an order. What should I do? We’re here to help! If you have a visual impairment and need assistance placing an order, please call one of our support teams:
  • Canada, North and South America:
    +1 (888) 286 6440 (Available 8am – 5pm EST)
  • Europe, Middle East, Asia, Australia, Africa:
    +44 (0)1225 896705 (Available 8am – 5pm GMT)
Our team will guide you through the process and ensure your experience is smooth and accessible.